Index of Policies and Support Information:

   Company and Contact Information
   Help with Purchases
   Shipping Information
   International Orders — Shipped Outside of the United States
   Returns and Replacements
   Schedule, Cancel or Reschedule a Phone Session
   Scheduling a Retreat
   Cancellations or Rescheduling of Retreats
   Ordering by Check or Money Order
   How Safe is Buying Online?
   Privacy Policies

Company and Contact Information

Rebit Inc. is a California Corporation. It's mission is to foster relationship health through publications, teaching, retreats, workshops, consulting, counseling and coaching.

The most reliable, efficient way to contact us is with our online Contact Form.

Help with Purchases

When you are viewing a page dedicated to a Specific Product in our Online Store:

1. Click on the Order Now button on the right-hand side and upper part of the page.

2. You can also click on the text Order this now link near the bottom of the page.

You will then be taken to the Shopping Cart page.

When you are on Your Shopping Cart page:

1. The QUANTITY of the item you are ordering will be set to one. You can change that quantity, and also choose the QUANTITY of any or all other items you wish to purchase, by selecting from the pull down menus in the right-hand column. This will automatically change the SubTotal, Shipping and Total costs shown at the bottom of the page. To remove a product, simply change the QUANTITY back to zero, or the number you desire.

2. When you are done, hit the Place Your Order Now button.

This will then take you to our secure transaction servers, which allow you to enter your name, credit card and shipping information with complete online security. You may use Visa or MasterCard to make your purchase.

If you are looking at a Coaching by Phone page:

1. Click on the Get Coaching button which is somewhere on that page.

2. Fill in the information and pick at least three possible times for an Appointment. Then click on the Submit Your Information button. This will notify us about your desire for a session.

We will then get back to you by email to let you know which time works for your session, and we will also discuss payment options. We request that you prepay for your phone sessions. Click Here to go to the Phone Session Payment Page.

Shipping Information

We ship via Priority Mail with the United States Postal Service. We do this in order to give you the best possible price on shipping and handling charges. All shipments are placed securely in extra strong boxes. Most orders are shipped within 48 hours and arrive within 3-5 business days thereafter to addresses within the U.S.

International Orders
Shipped Outside of the United States

If you live outside the US and want to order a publication to be shipped to you, please read the following carefully. We infrequently ship printed books to destinations outside the US. It requires us to go to extra steps at the Post Office, such as filling out customs forms, getting in line, and having special shipping materials. We do this because we do want to make our publications available to anyone anywhere who wants them. However, recent changes in costs of shipping force us to make what will seem like a very unfair purchase policy.

Here's the main issue for you to consider. There is a small chance that your order could be lost in the mail. The only way we currently ship is using the US Postal Service, which hands off the package to your own postal system to deliver to you. Also, there's a step whereby the package needs to clear your Customs. We are offered no way of either tracking or insuring an international order through our Postal System. In ten years we have had only two packages lost. But since we are a small business and not a big company, we cannot afford to carry the risk if your package gets lost in the mail or in your Customs clearance process. We especially cannot afford to take that risk in view of steep increases in US Postal shipping costs.

So, in the unlikely case that your shipment is lost, we cannot refund your money. We ask you to agree to these conditions before you can place the order with us. Given these unusually stringent policies, do consider that you can get any of our publications as a less expensive download to your computer.

Returns and Replacments

Computer Downloads and e-Books

100% Money Back Guarantee: Read the Guidebook(s) or e-Book(s) entirely and/or use the Relationship Advisor, and try the strategies and suggestions risk free for a couple of months. If the strategies and information you get aren't helpful to you we'll refund your money.

Printed Publications and Music CD's

Unfortunately we are not set up to take returns on physical products we ship to you. So for printed books, card sets and music CD's we must consider all sales final. We have put our publications online for you to freely play with or read, so that you can "try before you buy." We are sorry if you feel the desire to return your product purchase.

In the unlikely event that there is a defect or damage to your product, either from shipping or manufacturing, we will gladly replace it. Just send the product back to the return address on the package or invoice. When we get it, we'll automatically send you a new replacement.

Once in a great while, a single card might be missing from one of our decks, due to the manufacturing process. Instead of sending the whole product back, just Contact Us and we will send you any cards you may be missing.

Schedule, Cancel or Reschedule a Phone Session

To schedule a retreat, use our Contact Form to initiate contact with us. We believe in an informed customer. So we have provided a personal, direct way for you to preview our approach to relationship coaching by offering you our materials and philosophy here online. We hope you have found our materials useful, and that they have inspired your interest in a phone session with us.

If we are not able to set up an appointment for you at any of the times you initially request, we will suggest other times and commit to finding the first possible time to speak (including, if necessary, extending the times in which we usually work to find something that will fit your schedule). In the event we cannot find a mutually workable time for an appointment, we will refund your payment.

Please be advised that in scheduling a phone session for you, we are making a commitment to set aside a specific hour of our time to support you. If you want to cancel or reschedule your appointment, please notify us in advance. If you need to reschedule your appointment for any reason, we will gladly give you another time slot. Please contact us at least 48 hours in advance of the scheduled appointment. If you do not contact us within this timeframe to cancel or reschedule, we reserve the right to collect 50% of the cost of a session, as a missed appointment fee, since we will not have the opportunity to put someone else in your original time slot.

Scheduling a Retreat

To schedule a retreat, use our Contact Form to initiate contact with us. We will get back to you as soon as possible by phone or email, usually within 3 days. We will first answer any questions you have and discuss with you whether our retreat is appropriate for you. If a retreat does fit your situation, goals and needs, then we will determine a date that is available which matches your schedule for doing a retreat.

In order to secure the date we agree upon for your retreat, we require a non-refundable deposit.

The payment can be made by check if you can mail the check and have it reach us by at least 2 weeks before the retreat date. If you want to mail us a money order or cashier's check, it needs to reach us by at least 2 business days before the retreat date.

To make an online payment using a Visa or MasterCard, Click Here to Put a Deposit on a Private Retreat or Click Here to Put a Deposit on a Group Retreat.

The final payment for a Private Couples Retreat can be made by check or credit card and is due at the start of the retreat. Most couples who pay using credit card do so online a day or two before leaving home. To make an online payment using a credit card, Click Here to Pay the Balance for a Private Retreat.

Cancellations or Rescheduling of Retreats

We ask you not to make a payment to secure a retreat unless you are certain you will follow through and attend that retreat. If you have any doubts or concerns about this, please discuss these with us before you make a payment.

When you secure a date for a retreat by making a payment, this means we subsequently turn away other couples who approach us to do a retreat on the days you have reserved. Given the limited number of dates we can offer retreats, and given the time-sensitive scheduling needs many couples have, this often means that we lose the business from such couples so turned away.

In addition, with a Group Retreat, we have coordinated a specific date with other couples who committed to share a retreat with you on the days you mutually elected. The integrity and quality of that retreat will be adversely affected if you do not attend.

Therefore, your deposit is not refundable, if you later decide to cancel or reschedule a retreat.

Additionally, if you make a deposit on a Group Retreat, the following restrictions will apply to rescheduling: (a) if you were one of two couples total scheduled for a retreat, you will have to make a full new deposit payment to schedule a new retreat; (b) if you were one of three couples total scheduled for a retreat you will have to make a half deposit payment to schedule a new retreat; (c) in all cases, rescheduling will be subject to the timing and availability of other couples to form a new group.

Ordering by Check or Money Order

You can order any of our products or services using a check or money order, mailed to us. You will have this option on our payment page, where it says "Pay by Check". There will naturally be a time delay for us to get the check or money order and cash it before we can send you the item or provide the service.

How Safe is Buying Online?

Buying online with us is absolutely secure. Our certified secure e-commerce server is located at webpage addresses starting with the URL https://secured.com/ and a security symbol appears in your browser to let you know that the highest level of encryption is being used to transmit your data.

We utilize the largest internet payment gateway in the world, Authorize.net. Founded in 1996, it has rapidly become a leading provider of Internet-based transaction services with hundreds of thousands of online and traditional businesses. The secure transaction service we use has formed strategic alliances with leading financial institutions and technology partners to deliver the most comprehensive online authorization and processing services in the industry.

If your browser supports security features you can feel very comfortable buying at this store, as it provides a maximum safe way to pay for products on the Internet because any information you submit is encrypted with the most current technology.

Our Privacy Policies

What will we do with any personal information?

Regarding any information you give us, from your name and email address, to anything else. We will respect your privacy just as we do our own. Any information you give us is not — and absolutely will never — be given, rented or sold to any other parties under any circumstances. Period.

What about cookies?

This site does not use cookies.

What about credit card information if I buy something?

We do not store any credit card numbers on our servers. We automatically turn all credit card transactions over to a nationally-recognized real-time credit card transaction center, Authorize.net, which has maximum security and is used by millions of merchants world-wide.

What about my email address if I contact you?

We do not give that information out to any other party. We use it to send you the information, newsletters, advice, or other matters you are requesting. Any newsletters we send out carry links to unsubscribe and remove your email address from our list.

If you have any other concern about our privacy policies, please Contact Us.